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Grievance Officer

Published under Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Rules 4(4) and 4(5) of the Consumer Protection (E-Commerce) Rules, 2020, Rule 5(9) of the SPDI Rules, 2011 and Section 13 of the Digital Personal Data Protection Act, 2023. This is the single, current timetable for every kind of complaint, and it forms part of our Terms of Use.

Last updated: 20 September 2026

Contact

  • • Name and designation: Vrushali Thorat, Attorney and Solicitor, Grievance Officer
  • • Email: vrushali@winlegaladvisors.com
  • • Telephone and WhatsApp: +91 8808748088
  • • Address: A1/202, Samruddhi CHS, Kumbhare Park, Kothrud, Pune, Maharashtra, India 411038 (Registered Office)
  • • Working hours: Monday to Friday, 10:00 to 18:00 IST
  • • Outside working hours: urgent complaints in the 2-hour and 3-hour categories below reach the Grievance Officer on the WhatsApp number above and are actioned round the clock, every day of the year.
  • • Data protection queries: care@worldofwillpower.com

One timetable for every complaint

  • • Every complaint, of any kind — acknowledged within 24 hours, with a complaint reference number.
  • • Content, privacy and intermediary complaints — disposed of within 7 days of receipt, under Rule 3(2)(a)(i) of the IT Rules, 2021 as amended in 2026.
  • • Content exposing a person's private area, nudity, a sexual act, morphed images or impersonation — actioned within 2 hours, under Rule 3(2)(b).
  • • Other requests to remove or disable access to prohibited content — decided within 36 hours, under the proviso to Rule 3(2)(a)(i).
  • • Court order or a reasoned intimation from an authorised government officer — content removed or disabled within 3 hours, under Rule 3(1)(d).
  • • Information sought by a lawfully authorised government agency — furnished within 72 hours, under Rule 3(1)(j).
  • • Data protection requests and complaints — answered within 30 days as our service commitment, under Sections 11 to 14 of the DPDP Act, 2023.
  • • Consumer, billing, cancellation and refund complaints — decided within 7 days, refunds credited within 7 working days, under the Consumer Protection (E-Commerce) Rules, 2020.
  • • Users are reminded of our rules, privacy policy and these timelines at registration and at least once every three months thereafter, under Rule 3(1)(c).

If you are not satisfied

The Data Protection Board of India was established on 13 November 2025. Its statutory complaint route for Data Principals applies in accordance with the phased commencement of the relevant DPDP provisions and the Board's prescribed electronic process. For consumer complaints you may contact the National Consumer Helpline on 1915 or the consumer commission having jurisdiction. For content-related grievances you may appeal to a Grievance Appellate Committee constituted under Rule 3A of the IT Rules, 2021.