Legal
Grievance Officer
Published under Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020 and Section 13 of the Digital Personal Data Protection Act, 2023.
Last updated: 5 September 2026
Contact
- • Name and designation: Sollicitor and Attorney Vrushali Borade, Grievance Officer
- • Email: vrushali@winlegaladvisors.com
- • Address: A1, 202, Sarhi Samruddhi CHS, Kothrud, Pune, Maharashtra, India 411038 (Registered Office)
- • Working hours: Monday to Friday, 10:00 to 18:00 IST
- • Data protection queries: care@worldofwillpower.com
Our timelines
- • Acknowledgement of every complaint within 24 hours.
- • Resolution within 15 days of receipt.
- • Requests to remove content that exposes a person's private area, nudity or impersonation are actioned within 24 hours.
- • Information sought by a lawfully authorised government agency is furnished within 72 hours.
If you are not satisfied
For data protection complaints you may approach the Data Protection Board of India. For consumer complaints you may contact the National Consumer Helpline on 1915 or the consumer commission having jurisdiction. For content-related grievances you may appeal to a Grievance Appellate Committee constituted under Rule 3A of the IT Rules, 2021.